About the Role

A fast-growing U.S. telecom startup is seeking a CX & Operations Specialist to deliver premium customer service and support operational workflows. This hybrid role combines front-line customer support with back-office operations. You’ll manage account updates, port-in processes, and technical troubleshooting while helping refine workflows to support the company’s growth.

This is a 40+ hour role ideal for someone who thrives in fast-paced, tech-driven environments and takes pride in delivering exceptional service.

Remote – Philippines | Full-time (Monday–Saturday, U.S. CST hours) |

What You’ll Do

• Respond to customer inquiries via voice, email, and chat with professionalism and empathy.
• Handle port-in processes, service migrations, and account updates accurately.
• Troubleshoot technical and service-related issues, escalating complex cases as needed.
• Maintain updated records in CRMs and operational dashboards.
• Collaborate with the Operations Team Lead and share insights to improve processes.

Requirements

• 2+ years in customer-facing or operations roles (BPO, telecom preferred).
• Strong telecom background, especially in port-ins or account transfers.
• C1 English proficiency, confident with U.S.-based customers.
• Skilled with CRMs and quick to learn new systems.
• Detail-oriented, solutions-driven, and reliable under pressure.
• Full-time availability, Monday–Saturday, U.S. CST hours.

Preferred Requirements

• Experience in premium customer service environments.
• Familiarity with telecom tools, fraud monitoring, or startup operations.

Benefits

• Work From Home
• Training & Development