Role Description

The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness.

• Processes Impound accounts and functions in accordance to regulations, policies, and procedures
• Reviews accounts identified as potential impound
• Performs appropriate calculations for recovery justifications or abandonment
• Processes accounts into and closes impound
• Reviews and processes accounts based on verbal and written notifications of Impound
• Handles and processes assigned volume within Impound processes for appropriate handling within established SLA
• Manages potential and actual Impound calls within established call handling and correspondence requirements
• Completes end-to-end Impound functions with accuracy and in compliance with regulations, policy, and procedure
• Assists other departments as well as Impound vendors as needed
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent
• One (1) year of experience in servicing center environment
• Experience in Impound processes preferred
• Knowledge of Impound process, regulations, requirements, and structure preferred
• General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA)
• Established verbal and written communication skills
• Working knowledge of Microsoft Office Suite, including Excel and Word
• Ability to maintain confidentiality
• Adaptable to changes within a fast-paced environment

Requirements

• Ability to handle and process assigned volume within Impound processes
• Compliance with established SLA and call handling requirements

Benefits

• Individually tailored compensation packages with competitive salary
• Training and development opportunities
• Team member recognition and awards