Duties and Responsibilities

• Program coding experience
• JCL and/or script coding experience
• MXG or like tools expertise
• Microsoft Office proficiency
• Manage multiple projects with minimal support and continuing shifting priorities
• Support multiple client environments each having unique requirements and requests
• Database and data warehouse concepts and experience
• Weekend support infrequent but possible (1 out of 10 weekends)
• Support team on-call rotation
• KPI identification and definition
• Developing client forecasting models
• Mainframe resources should possess ZCP3000 experience
• Mainframe resources IBM pricing concepts and SCRT eperience
• Proficient in identifying system performance issues
• Knowledge of system OS internals
• Expert level verbal and written communication skills
• Onboarding and outmigration project support responsibilities
• Mastery level knowledge and practical comprehension of corporate IT computing processes and methodologies
• Brings prior experience to organize and define work for complex or ambiguous situations
• Provides consultation, training, and knowledge sharing to associates
• Provide mentoring to lower level job roles as needed
• Define technical strategies within the team and unit
• Provide Support and technical expertise and guidance to other teams and towers
• Lead and mentor on high complexity assignments to other associates on the team
• Establish strong relationships with teams and outsource partners through continuous dialogue and support
• Enable team members to be successful by providing opportunities for continual learning and professional growth   
• Perform comprehensive impact analysis of system performance parameters on the OS and support subsystems
• Provide technical expertise for client inboard / outboard activities
• Define, engineer, and deploy automation solutions for capacity team supported processes
• Perform Analytic Modeling tools used to right-size solutions
• Provide support on ARCH designs for new client opportunities and TECH refreshes
• Principle transformation partner of enterprise and supported clients’ IT processing technologies
• Innovation thought leader on emerging  technologies and automation solutions

Qualifications

• Required – Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or equivalent work experience
• Preferred – Understands the competitive landscape from both a business and technical perspective
• Travel % – 10%