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PTC
Technical Support Manager
Posted 3 days ago

This description is a summary of our understanding of the job description. Click on ‘Apply’ button to find out more.

Role Description

We are seeking a skilled and motivated individual to join our dynamic team. The ideal candidate will have hands-on experience with IBMi development and a strong understanding of Change Management software, specifically Implementer. This role requires excellent communication skills, the ability to work independently, and the capacity to handle multiple tasks efficiently.

  • Utilize Change Management software, particularly Implementer, to replicate customer issues.
  • Collaborate with team members to grasp new technical concepts quickly.
  • Write and maintain clear, concise documentation and emails.
  • Interact professionally with upper management and other stakeholders.
  • Motivate team members and contribute to a positive work environment.
  • Remain calm and effective in crisis situations.
  • Supervise a small team of technical engineers.

Qualifications

  • Minimum 3 years of hands-on IBMi development experience.
  • Perform basic operations on the IBMi.
  • Proficiency in Change Management software, especially Implementer, is a huge plus.
  • Strong ability to work independently and manage multiple tasks.
  • Excellent communication skills, both written and verbal.
  • Experience in writing public-facing documents and professional emails.

Requirements

  • PTC anticipates the salary range for this position to be between $80,000-$95,000.
  • The actual pay may be lower or higher depending on your skills, qualifications, experience, and location.
  • This role might be eligible for discretionary bonuses.
  • Opportunity to become a PTC shareholder through stock grant programs or employee share purchase program.

Benefits

  • Medical, dental and vision insurance.
  • Paid Time Off and Sick Leave Policies.
  • Tuition Reimbursement.
  • 401K.
  • Flexible spending accounts.
  • Life insurance and disability coverage.

Status

Accepting Applications

Apply

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