Halo
We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry.
The Technical Project Manager is a contributor role on the IT Operations team, reporting into the Director of IT Operations. This role is a technical role, whose purpose is develop, implement and oversee projects within the Infrastructure and Operations team, manage processes, technologies and projects. The ideal candidate will maintain stakeholder expectations, work with senior technical resources to implement reliable, consistent solutions, and develop and maintain technical knowledge. This role will work to assure on-time delivery of plans and timelines, and ensure successful delivery, providing subject and process matter expertise where needed.
To succeed at this role, the candidate must excel at teamwork, collaboration, communication and conflict de-escalation. The individual’s goal is to collect and refine clear requirements, translate those requirements into deliverables, establish obtainable timelines, and manage resources to complete tasks on-time.
Duties & Responsibilities
· Responds promptly to all requests for assistance
· Prioritizes and completes requests using professional communication with a high level of customer service within reasonable timeframes.
· Develop and maintain project plans, timelines and budgets to ensure successful project delivery
· Collaborate cross-functionally with both technical and non-technical teams to identify requirements, risks, and success criteria
· Communicate project status, risks and issues to leadership
· Facilitate project meetings and track progress, status and issues
· Manage scope and change requests to assure goals are met within budget and timeline constraints
· Identify and manage dependencies for critical path activities
· Drive project coordination, as needed
· Continuously improve project management processes and tools, to increase efficiency and effectiveness
· Participate in vendor management to assure expedited support of products and services
· Participate in security management to ensure security controls are enforced and compliant with policies and procedures
· Participate in problem resolution, root cause analysis and emergency incident response.
· Process matter expert across multiple workflows, processes and procedures, both technical and non-technical
· Generate professional communications
· Generate technical documentation, including formalized workflows, processes and procedures
· Acts as a technical business analyst to derive accurate and actionable requirements
· Work with senior technical resources to develop obtainable objectives, milestones and deliverables
· Develop tactical resolutions and workarounds, as needed
· Provides training on workflows, processes and procedures
· Assist with maintenance and administration or systems and network when required
· Other duties as assigned
Compensation: The estimated salary range for this position is between $80,000 – $130,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate’s work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.
Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.
More about HALO
At HALO, we unleash the energy of our client’s brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.
• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO’s influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday’s limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You’re going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you’ll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
• Flexibility: We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority.
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: and .
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
