Role Description

Be part of a global team that ensures the performance, scalability, and reliability of critical cloud-based applications. As part of the Global Investor and Distribution Solutions (GIDS) Platform Services team, you’ll play a key role in keeping our systems running smoothly and efficiently—while helping shape the future of our platform.

• Collaborate with global teams as part of a follow-the-sun support model.
• Respond to, troubleshoot, and resolve Level 2 application incidents.
• Ensure critical applications are effectively monitored using tools like Prometheus and Grafana.
• Create and maintain dashboards and alerts to enhance visibility into application health.
• Define, implement, and track key SRE metrics (SLOs, SLIs, error budgets).
• Partner with development teams to improve application reliability and resilience.
• Analyze incident trends and recommend improvements to reduce recurrence.
• Automate repetitive support tasks to improve efficiency.
• Participate in post-incident reviews and drive reliability initiatives.
• Perform infrastructure and application patching as part of regular maintenance cycles.
• Support security vulnerability remediation efforts across both infrastructure and application layers.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, IT, or related field.
• 5+ years of experience for senior roles; fresh graduates welcome for junior roles.
• Proficiency in one or more programming languages, preferably Java, JavaScript or Python.
• Proven ability to troubleshoot complex systems.
• Skilled in debugging, code optimization, and automation.
• Experience with relational databases and data analysis.
• Experience working in Site Reliable Engineer (SRE) roles or incident response environments.
• Hands-on experience with cloud infrastructure, preferably AWS.
• Familiarity with observability tools such as Grafana, ELK Stack, or similar.
• Experience deploying and managing applications on Kubernetes platforms.
• Strong skills in analyzing and troubleshooting issues in large-scale, distributed systems.
• Familiarity with PostgreSQL and its performance tuning, monitoring, and troubleshooting.

Benefits

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans.
• Your Future: RRSP Matching Program, Professional Development Reimbursement.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays.
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave.
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity.
• Training: Hands-On, Team-Customized, including SS&C Learning Institute.
• Extra Perks: Discounts on fitness clubs, travel and more!
• Wide-Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees.