Role Description

Ciena is seeking a dynamic Senior Project Manager to join our Global Services Team. This role is pivotal in driving the growth and optimization of Gainsight, Kantata, Salesforce, and other in-house tools that enable seamless business transactions.

• Develop and maintain comprehensive project plans and resource utilization schedules for multiple concurrent projects and operational activities.
• Collaborate with Business Functional Leads and System Implementors to prioritize requirements, estimate efforts, and allocate resources to meet project execution and tracking goals.
• Coordinate and lead project activities to ensure timely delivery of required functionality within budget constraints.
• Monitor project resources, tasks, risks, and milestones, implementing adjustments as necessary through defined change control procedures.
• Manage day-to-day project activities for cross-site teams, assigning responsibilities, setting expectations, and motivating team members toward achieving objectives.
• Provide input for vendor negotiations and manage vendor relationships within contract parameters.
• Prepare management reports for project sponsors and develop gating documents to support project milestones.

Qualifications

• 5+ years of experience as a Project Manager, with significant Salesforce expertise during this timeframe.
• Proficiency with at least three of the following tools: Gainsight, Kantata, Salesforce, Snowflake, Zoom, PowerApps, Teams.
• Hands-on experience with JIRA for user story writing, issue creation, and backlog management, along with SharePoint for project management.
• Expertise in Agile methodologies, SCRUM, and Scaled Agile Framework (SAFe); certifications in SAFe or SCRUM Master are highly desirable.
• Proven experience managing projects across multiple locations, including global teams.
• Exceptional customer service, verbal and written communication, and organizational skills.
• Strong problem-solving, analytical abilities, and a team-oriented approach to project delivery and cutover.

Requirements

• Familiarity with additional business tools and platforms that complement the role’s requirements.
• Experience with advanced data migration strategies or validation techniques.
• Background in driving high-impact vendor negotiations and contract management.
• Knowledge of advanced Agile practices or frameworks beyond SAFe and SCRUM.
• Expertise in creating innovative solutions for cross-functional collaboration.

Benefits

• Comprehensive benefits package, including medical, dental, and vision plans.
• Participation in 401(K) (USA) & DCPP (Canada) with company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP).
• Company-paid holidays, paid sick leave, and vacation time.
• Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.