Join Summus, where we’re not just innovating, we’re revolutionizing the health journey! 

We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of RSO Coordinator within our Operations department. This is a fully remote position based on the West Coast (U.S. Pacific Time Zone).

Imagine a world where families swiftly connect with top-tier doctors for any health query. At Summus, our cutting-edge clinical navigation and specialty care model simplifies the healthcare landscape, guiding our members through every twist and turn of their health journey. We’ve attracted the world’s best physicians across 120+ specialties, placing trusted doctors at the heart of all health decisions, driving better and more cost-efficient outcomes for families and employers alike. Our comprehensive programs support members in areas of cancer, musculoskeletal, women’s health, and cardiometabolic health.

We believe that timely access to expert medical guidance leads to better decisions and fundamentally improves health outcomes. Our platform offers employers and consultants a straightforward, powerful solution that empowers employees to make informed, potentially life-changing health choices, backed by measurable outcomes.

Health plans gain immense value from Summus by accelerating access to high-quality specialists, enhancing member satisfaction, and optimizing network utilization,  especially in value-based care models.

Our technology, trusted by leading US health systems, ensures seamless implementation and global scaling of our specialty care and peer-to-peer programs, all supported by robust data analytics and reporting capabilities.

From e-consults to curbside consults, Summus creates a trusted community where primary care providers and community specialists collaborate effortlessly with experts across diverse specialties. Our powerful technology platform centers real human connection in the member experience, ensuring doctors are integral to every healthcare decision. Summus supports families with medical record collection, curation, and secure storage, all within the Summus platform.

Ready to revolutionize clinical navigation and drive transformative change in healthcare? Apply today and become part of our passionate team of Summies, dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise anytime, anywhere.

Our mission at Summus is to bring the human connection back to health care, and to accelerate speed and access to high-quality expertise to allow people to make better, more informed medical decisions. Provide summary of role.

Our Operations team is seeking a remote West Coast (U.S. Pacific Time Zone) based individual to join our team as a RSO Coordinator. Individuals in this role are required  to have a background in healthcare and client service, passion for helping families receive the best possible service and support. As a Coordinator, you will provide personalized support to patients/families who are seeking second opinions from medical experts from leading academic institutions. You will work closely with other members of the team to ensure that our members receive a high level of service at all times. 

This position is an essential role at the heart of Summus and has the potential for tremendous growth opportunities within our organization as we scale.

This is a West Coast based (U.S. Pacific Time Zone) fully remote position. 

• Go above and beyond for our patients/families and physicians
• Provide friendly and empathetic support to members and their families through their case journey
• Serve as a key contributor to ensure a positive and streamlined engagement for our member families through the lifecycle of the case
• Liaise with top medical experts to help them deploy their expertise
• Hone business skills, including client service excellence, written and oral communication, project management, and problem solving
• Understand and deploy creative solutions to support patients/families and consulting physicians
• Collaborate with colleagues on and across teams, including Product, Clinical, Engineering and Marketing, to build and shape our business
• Excel in a fast-paced, entrepreneurial, and challenging environment

• Bring a positive, can-do attitude to each interaction, providing clear guidance to patients/families, and consulting physicians to ensure a smooth and supportive experience
• Manage the day-to-day execution of remote second opinion requests with attention to detail and timeliness
• Schedule and coordinate video calls between physicians and families, ensuring coordination is seamless and timely
• Escalate urgent or complex issues to the appropriate team members while keeping the patient/families and physicians informed of next steps
• Identify ways to improve the patient/families, and physician experience and share ideas with the team for process enhancements
• Maintain accurate and organized records of all interactions and case details
• Communicate with empathy, kindness, and professionalism in every Member and family interaction
• Respond to Member inquiries via email and phone in a timely, helpful manner
• Resolve time-sensitive issues efficiently, escalating as needed to ensure prompt solutions
• Collaborate with your Manager or Team Lead on projects and initiatives that support client and team goals

Requirements

• 1-3 years in a clinical setting or client facing operations role plus a BSN, or advanced degree in a relevant healthcare discipline or 3 years of professional experience in patient- or client-facing roles plus a Bachelor’s degree in related field (e.g., Biology, Chemistry, Psychology, Healthcare Public Policy, English, History, or Communications).
• Passion for creating exceptional member experiences in healthcare
• Aptitude for learning new products 
• Ability to break down complex topics and explain them simply
• High emotional quotient and comfort dealing with sensitive topics
• Strong interest in the intersection of client service, service operations, healthcare, and technology
• Ability to work independently and as part of a team
• Strong organizational and time-management skills
• Appreciation for the role data and metrics play in growing a business successfully
• Impeccable attention to detail and strong problem-solving skills

• Ability and initiative to handle increasing responsibility over time

• Receptive to close coaching and feedback
• Experience with CRM software
• Solid understanding of healthcare regulations, particularly HIPAA and data privacy best practices, with a commitment to maintaining confidentiality and protecting sensitive health information
• West Coast based location (U.S. Pacific Time Zone) required
• RN licensure or bilingual fluency is a plus

If you don’t check every box but see yourself contributing to our team of talented individuals, we want you to apply. We seek to engage with smart, authentic individuals who want to make a meaningful difference in healthcare.

Benefits

• Medical, dental, and vision insurance for you and your dependents
• 401(k) with company match (Traditional & Roth)
• Company-paid life, AD&D, and disability coverage
• Optional supplemental life insurance
• FSA and HSA options
• Paid parental leave for all caregivers
• Complimentary access to the Summus platform for you and your loved ones
• Unlimited PTO + paid holidays, sick time, bereavement, and a Volunteer Day Off
• Flexible, team-first culture with remote or hybrid work depending on role

At this time, we are unable to provide sponsorship or visa assistance for candidates. Only applicants who are authorized to work in the United States without requiring sponsorship are eligible to apply.

Salary range is $65,000 – $80,000 annually plus bonus depending on experience.

Join Summus, where we’re not just innovating, we’re revolutionizing the health journey!

Imagine a world where families swiftly connect with top-tier doctors for any health query. At Summus, our cutting-edge clinical navigation and specialty care model simplifies the healthcare landscape, guiding our members through every twist and turn of their health journey. We’ve attracted the world’s best physicians across 120+ specialties, placing trusted doctors at the heart of all health decisions, driving better and more cost-efficient outcomes for families and employers alike. Our comprehensive programs support members in areas like cancer, musculoskeletal, women’s health, and cardiometabolic health.

We believe that timely access to expert medical guidance leads to better decisions and fundamentally improves health outcomes. Our platform offers employers and consultants a straightforward, powerful solution that empowers employees to make informed, potentially life-changing health choices, backed by measurable outcomes.

Health plans gain immense value from Summus by accelerating access to high-quality specialists, enhancing member satisfaction, and optimizing network utilization, especially in value-based care models.

Our technology, trusted by leading US health systems, ensures seamless implementation and global scaling of our specialty care and peer-to-peer programs, all supported by robust data analytics and reporting capabilities.

From e-consults to curbside consults, Summus creates a trusted community where primary care providers and community specialists collaborate effortlessly with experts across diverse specialties. Our powerful technology platform centers real human connection in the member experience, ensuring doctors are integral to every healthcare decision.

We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus.

Ready to revolutionize clinical navigation and drive transformative change in healthcare? Apply today and become part of our passionate team of Summies, dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise anytime, anywhere.