Redzone helps manufacturers make more product for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With over 1000 customers, 1400 plants and 325,000 users, Redzone is changing the way people work – one plant at a time

Join our dynamic team at Redzone as a Readiness Coach and Project Manager, helping to lead the way in delivering exceptional project implementation experiences for our clients! Under the guidance of our Platform Leadership Team, you will assist in managing the end-to-end implementation of Redzone’s solutions, working closely with customers to gather requirements, oversee configurations, and ensure a seamless transition to onsite coaching and support. Your expertise will be vital in delivering projects on time, addressing risks proactively, validating system readiness and driving customer satisfaction.

This is a Full-Time, Exempt, Remote, US-based role with up to 80% travel required. 

Responsibilities
Customer Journey & Implementation

• Lead the customer journey from project initiation to onsite coaching, typically spanning 6-12 weeks.
• Participate in onsite success planning and readiness sessions, ensuring priority activities are completed.
• Validate systems and signals before coaching begins.

Technical Configuration & Deployment

• Configure Redzone software to align with client manufacturing processes, integrating data such as product and equipment details.
• Oversee infrastructure installation for the Visual Factory and ensure automation signals (e.g., photo eyes, machine cycles) deliver real-time data.
• Manage contractors to ensure timely, cost-effective hardware and automation setup.

Project Oversight

• Manage multiple concurrent deployments, from sales handover to onsite coaching delivery.
• Conduct weekly status calls with project teams to maintain momentum and address milestones.
• Manage On-Site Readiness Validation across various deployments, culminating in a “Green Go Live” event.

Stakeholder Management

• Serve as the primary point of contact for clients, fostering strong relationships and satisfaction.
• Highlight and address risks with clients, Coaching Directors, and leadership teams.
• Document and refine project templates, training materials, and communication tools.

Ongoing Support

• Assist onsite Continuous Improvement Coaches and clients with configuration updates and automation requests.

Skills & Experience

• Solid understanding of shop floor operations in Food & Beverage or Consumer Packaged Goods industries.
• Strong judgment and problem-solving abilities to navigate complex projects.
• Exceptional communication and organizational skills.
• Proven success managing or supporting software/system deployment projects of varying complexity.
• Familiarity with MS Office Suite, Windows, and Apple operating systems.
• Ability to multitask effectively in a fast-paced environment while meeting critical deadlines.
• Tech-savvy, with a strong grasp of networking, wireless systems, and software requirements.
• PLC and automation experience is a plus but not required.

Education & Background

• Bachelor’s degree in a relevant field (e.g., Engineering, Manufacturing, Business, Supply Chain Management).
• 2-4 years of experience in a similar role, with a focus on direct client coaching and project management.

Compensation Package:

• Base pay range:  $110,000-120,000 USD Annual (12 Months) base salary + bonus plan
• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.
• U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs.