About Key Data
Key Data is the most trusted platform for short-term rental (“STR”) market data. With data sourced directly from our co-op of millions of vacation rental properties worldwide, OTA’s, and hotels, we create market and property-level intelligence for the vacation rental industry, destinations, hoteliers, and investors.
Key Data is an Inc. 5000 recipient, given to America’s fastest-growing companies. We’ve been recognized throughout the travel industry with awards for innovation and service. Our all-remote team ranks us as a “best-in-class” place to work. In 2024, Key Data partnered with primary institutional investor to guide us through our next growth phase.
Role Overview
In this role, you will be the primary point of contact for our customers, ensuring they achieve maximum value from our platform. You’ll collaborate with clients to understand their goals, provide tailored recommendations, and proactively address challenges. This role combines strategic thinking with hands-on support, giving you the chance to strengthen client relationships, reduce churn, and promote long-term customer satisfaction.
Roles & Responsibilities
- Manage 150-250 client partners, ensuring successful adoption and usage of the dashboard.
- Collaborate with the Partner Success team to meet client goals and deadlines.
- Create data-driven narratives to boost client engagement and dashboard usage.
- Maintain regular communication, fostering strong client partnerships and understanding evolving needs.
- Stay informed on industry trends to enhance service and product offerings.
- Advocate for clients’ needs, working with the Product team to implement solutions.
- Develop and optimize new client retention strategies and processes.
- Provide frontline support and resolve client issues.
- Deliver weekly updates on client satisfaction, retention, and team goals.
- Work with other departments to ensure top-tier project execution and high client retention.
- Promote Key Data’s vision and products within the vacation rental community.
Key Data Benefits include:
- Company-paid individual health and dental insurance
- Long-term disability insurance under the company’s standard group plan
- $50,000 life insurance policy
- $200 towards an annual gym membership
- $50/month Internet reimbursement
- Up to $1,000/year professional development reimbursement
- Company-paid holidays
- Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
- $75/month mobile phone and voice/data plan reimbursement.
- Flexible PTO policy
- Professional/Personal Development Day on Fridays