Role Description

This role involves remotely supporting customers and/or onsite technicians in testing and turning up WAN and LAN equipment.

• Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
• Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage), and Change Management.
• Work with the engineering department to develop customer and device specific knowledge base.
• Maintain operational procedures for all network infrastructure.
• Meet and exceed customer SLA or OLA metrics.
• Work with third party vendors to remediate and resolve customer issues.

Qualifications

• 3 years of technology experience in Networking.
• ITIL foundation knowledge and certification.
• Hands-on experience with Cisco routers, Catalyst switches, Nexus switches, WLCs & Meraki devices.
• Experience with HP, Aruba switches, routers & WLCs.
• Experience with SD WAN – Silver Peak, Velo Cloud, etc.
• Good level of understanding of virtualization concepts.
• Knowledge of Public Clouds like Azure, AWS, Google.
• Automate tasks and monitor their effectiveness.
• Hands-on experience with routers, switches, wireless controllers (Cisco, Aruba, and Meraki).
• Proficient with standard troubleshooting practices and methodologies.
• Ability to think through problems and visualize solutions.
• Knowledge of application transport and network infrastructure protocols.
• Good analytical and problem-solving skills.

Company Description

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.