This is a remote position.

Schedule:

• Full-time or Part-time, flexible
• Client Timezone: Central Time (Austin, Texas)

Client Overview:

Join a thriving medical spa in the heart of Austin, Texas, specializing in cutting-edge aesthetic treatments and innovative weight loss programs. This rapidly expanding business is at the forefront of the beauty and wellness industry, catering to a diverse clientele seeking transformative experiences. As they broaden their reach from a primarily Brazilian customer base to the wider American market, they’re looking for passionate individuals to be part of their growth journey.

Job Description:

Embark on an exciting career as an Appointment Setter and Inbound Sales Agent for a dynamic medical spa that’s revolutionizing the beauty and wellness landscape. In this pivotal role, you’ll be the first point of contact for clients seeking life-changing aesthetic and weight loss treatments. Your warm, professional demeanor will be key in building trust as you expertly explain our range of services and book consultations. This position offers a perfect blend of customer service and sales, allowing you to make a real difference in people’s lives while growing your career in a booming industry. You’ll work with cutting-edge CRM technology, manage a diverse client base, and play a crucial role in the spa’s expansion plans.

Key Responsibilities:

• Handle inbound calls, SMS, and emails with professionalism and care

• Provide accurate and reassuring information about treatments (Botox, fillers, laser hair removal, weight loss, and wellness services)

• Book appointments directly into Vagaro and manage schedules accurately

• Oversee follow-ups in GoHighLevel, including:

• Speed-to-lead responses

• Appointment reminders and reschedules

• Nurture campaigns for client engagement

• Light upselling of memberships, treatment packages, and special offers

• Track and report on key performance indicators (KPIs):

• Response time to new leads

• Consultation show-up rate

• Conversion rate from consults to treatments

• Experience in medical aesthetics (Botox, dermal fillers, laser, wellness) or a strong familiarity with the industry

• Prior experience with Vagaro and/or GoHighLevel is highly desirable

• Excellent written and verbal communication skills with a friendly, professional tone

• Organized, reliable, and able to handle multiple priorities in a fast-paced environment

Independent Contractor Perks: 

• HMO coverage for eligible locations

• Permanent work from home

• Immediate hiring

• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

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