Our client is seeking a dedicated and customer-centric problem solver to join their team as a Customer Success / Support Specialist. This role is crucial in fostering strong relationships with users, providing timely and effective support, and contributing to a robust knowledge base that empowers customers to thrive. You will be the primary point of contact for user inquiries, guiding them through challenges and ensuring their success with the product.

• Respond to customer inquiries with clarity, empathy, and a strong focus on problem resolution.
• Troubleshoot issues efficiently and escalating complex problems to the appropriate internal teams when necessary.
• Develop, maintain, and continually expand a comprehensive knowledge base, including FAQs, user guides, and best practice documentation.
• Actively collect and synthesize customer feedback, relaying insights to the product and development teams to drive continuous improvement.

Requirements

• Proven experience in a customer success, customer support, or help desk role.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving abilities and a methodical approach to troubleshooting.
• High level of empathy and a genuine desire to help customers succeed.
• Ability to work independently and as part of a collaborative team.
• Proficiency with customer relationship management (CRM) software and support ticketing systems.

VirtuHire

At VirtuHire, we specialize in connecting businesses with South Africa’s top-tier remote talent. By offering no-recruitment-fee hiring solutions and acting as the Employer of Record (EOR), we handle everything from sourcing and onboarding to payroll and admin management. Our mission is to empower companies to scale efficiently, save up to 68% on operational costs, and access a highly skilled, diverse workforce tailored to their needs.

Whether you’re a business looking for cost-effective, qualified talent or an applicant seeking exciting remote opportunities, VirtuHire ensures a seamless and professional experience at every step. Join us and discover the difference of working with the top 1%.