Role Description

We are looking for candidates with a strong depth of knowledge and experience in risk management, regulatory compliance, critical thinking, and process efficiencies to enhance the capabilities across both our Exception Monitoring Teams within CCUL. The focus will be on researching, investigating, and challenging flagged items that fall outside predefined thresholds, ensuring timely identification of potential risks and regulatory concerns.

• Facilitates the documentation of all processes and controls
• Serves as the subject matter expert on all of the unit’s functions and processes
• Defines, designs, and supports process improvement initiatives across multifunctional areas
• Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
• Challenges existing processes and makes change recommendations as necessary
• Identifies points of process risks or potential failure and makes recommendations to control risk
• Ensures alignment with customer expectations to deliver a WOW! experience
• Partners with unit managers to provide support as needed
• Manages the technology change control process as needed
• Works on, and occasionally leads, special projects as needed
• Responsible for 3-6 processes of medium to high complexity
• Understands and contributes to the achievement of business strategy, goals, and objectives
• Identifies and recommends process improvements and/or automation opportunities
• Gathers, prioritizes, and explains user requirements to support project activities
• Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Prioritizes and manages own workload, and possibly the workload of others
• Represents the business and provides coordination on high risk/impact projects
• Uses project management software/tools to prepare documentation, track, monitor and report information
• Ensures accuracy in preparing and promptly completing all required supporting documentation
• Identifies, takes ownership and/or assists with resolution of issues as they arise
• Participates as a member of the team in executing assigned deliverables
• Keeps business leaders and other team members informed about the status/progress of projects
• Supports the project team and the business by continuously developing knowledge in own area
• Leads and manages a team of direct reports, ensuring continuous development of the team

Qualifications

• Bachelor’s degree
• 7+ years of bank operations experience
• Strong PC skills including Microsoft Suite software
• Aptitude and training in Lean, Six Sigma and AOM with goal of certification
• Skilled in research, analysis, problem solving, metrics and reporting
• Ability to identify process gaps and weaknesses
• Strong interpersonal and influence skills
• Ability to prepare and present findings and recommendations
• Skilled in time management and driving tasks to completion
• Strong verbal and written communication skills
• Demonstrates leadership skills
• Ability to consult on the largest and most complex projects

Requirements

• In-depth knowledge of risk management, regulatory compliance, critical thinking
• Expertise in understanding and analyzing high-risk items for further investigation
• Aligning processes with evolving regulatory requirements
• Experience optimizing workflows through automation
• Ability to leverage data analytics tools, interpret flagged trends
• Experience with Management, Coaching, and Feedback

Benefits

• Comprehensive health and well-being benefits
• Savings and retirement programs
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development opportunities
• Reward and recognition programs