Role Description

This role requires a strong foundation in claims handling, particularly in automobile liability and property insurance, along with working knowledge of medical and legal principles, provincial insurance regulations, and claims investigation techniques.

• Conduct thorough investigations and inspections to assess damages, estimate costs, and determine settlement amounts.
• Analyze medical, financial, and employment information to determine claim eligibility.
• Manage a dedicated caseload of bodily injury claims, while providing support with property insurance claims only during periods of exceptionally high volume in APD/Property.
• Negotiate settlements with clients, third parties, and legal representatives.
• Ensure claims are settled in accordance with Desjardins’ standards, policies, and contractual obligations.
• Meet deadlines to maintain client satisfaction and avoid penalties.
• Represent our Client and Desjardins in negotiations and agreements with third parties and external partners.

Qualifications

• Bachelor’s degree in a related field
• A minimum of three years of relevant experience
• Automobile liability claims experience
• Licensed to handle claims in Newfoundland, New Brunswick, and Prince Edward Island
• Intermediate knowledge interpreting medical reports, injury assessments, and rehabilitation plans
• Intermediate knowledge of provincial insurance regulations in Newfoundland, New Brunswick, Prince Edward Island, and Nova Scotia
• Intermediate knowledge of policy language, coverage limits, exclusions, and endorsements
• Intermediate proficiency in French
• Expert proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients
• Able to accommodate a home office

Requirements

• Complexity
• Decision quality
• Interpersonal Savvy

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment