Role Description

The Billing Invoice Product Manager on the Payments Product team will play a critical role in enhancing Netflix’s billing and invoicing systems. This position is essential to ensure that Netflix’s invoicing is consumer-friendly, regulatory-compliant, and adaptable to the company’s evolving business models.

• Lead the development and optimization of the billing consumer user experience, ensuring transparency and compliance with local governments and tax authorities.
• Collaborate with cross-functional teams, including Tax, Legal, Revenue PMs, and Financial Accounting, to ensure compliance and effective integration of billing systems with other consumer platforms.
• Own and manage an Invoice Regeneration Tool for audit purposes and create a support structure to address audit and government requests related to billing compliance.
• Drive projects to future-proof the billing experience, including optimizing Billing interactions with our Payments and Partnerships experiences.
• Develop and implement strategies to enhance billing interactions, such as handling chargebacks and optimizing bundle transitions.

Qualifications

• Proven experience in product management, particularly in billing, invoicing, or financial systems.
• Strong understanding of regulatory compliance requirements for billing and invoicing around the world.
• Understanding of Tax calculation systems, VAT/GST, and other regional regulations.
• Understanding of recurring subscription billing models, proration calculations, and subscription lifecycle management.
• Experience with and an understanding of dispute resolution and chargeback procedures.
• Excellent project management skills, with the ability to lead cross-functional teams and drive initiatives from concept to completion.
• Ability to analyze complex billing scenarios and develop consumer-friendly solutions.
• Ability to work with multiple cross-domain product managers to understand their needs and produce forward-looking, detailed requirements for engineering and design.

Requirements

• Strong communication skills to effectively collaborate with internal and external partners.
• Strong analytical and problem-solving skills to address billing challenges and optimize processes.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Can build strong partnerships with cross-functional teams, including legal, finance, engineering, customer service, and product development.

Benefits

• Comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• Paid leave of absence programs.
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Full-time salaried employees are immediately entitled to flexible time off.