Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology.
More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at .
As a company that is undergoing significant growth, Simpplr is seeking to hire an experienced leader to manage our Global Customer Success Management (CSM) team. This senior leadership role reports to the SVP of Customer Experience. In this role, you will own the strategy and execution of the Customer Success function. You will lead a high-performing global team to drive product adoption, customer experience, retention and expansion across our customer base. You will mentor and coach your team to provide them guidance and support while also serving as an escalation point for customers. You are comfortable interacting with senior-level executives (both internally and externally) and can navigate through an organization. You thrive in a fast-paced environment.
Leadership & Strategy
Team Management
Customer Engagement
Operational Excellence
Cross-functional Collaboration
Our job titles may span more than one career level. The starting base pay for this role is between $210k – $250k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits.
Simpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Simpplr provides a competitive compensation package along with full health, vision and dental benefits. We believe in work-life integration and offer a flexible work environment. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration and teamwork, make Simpplr an incredible place to work.
#LI-HYBRID
At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want.