Role Description

This role involves managing Power BI reporting and data analytics to support business decisions.

• Power BI Reporting Expertise: Create and manage Power BI reports.
• Transform complex data into insightful, actionable visualizations and dashboards.
• Operational Reporting Experience: Deliver accurate and timely reports that drive business decisions.
• Call Center Metrics Knowledge: Analyze and optimize call center performance using key performance indicators (KPIs), including first call resolution, average handle time, and customer satisfaction.
• ETL/Data Analytics Background: Extract, transform, and load data from various sources to support reporting and analysis requirements.
• Leadership: Responsible for people management activities including the direct management of other employees, directing, monitoring, and evaluating day-to-day workflow/quality; assessing and maintaining performance standards and measures, hiring and retention of staff, and employee discipline.

Qualifications

• Education: Bachelor’s degree in Business, Information Technology, Data Science, or a related field preferred.
• Experience: 5 years of reporting and/or scorecard management or related experience, including experience in a leadership role.
• Experience within the financial services industry is a plus, with an understanding of industry-specific regulations and reporting needs.
• Skills: Strong analytical skills, attention to detail, and excellent communication abilities.
• Proficiency in data visualization tools and techniques.
• Leadership: Proven ability to lead and motivate teams, manage performance, and drive results.

Company Description