Role Description

The HR Shared Services Administrator supports the day-to-day operations in managing the employee lifecycle from hire to termination.

• Serves as the first point of contact for employee inquiries via the Employee Hub inbox and phone line; resolves Tier 1 requests or routes to appropriate team members.
• Provides frontline support for Workday, payroll, and benefits questions, including navigation, enrollments, eligibility, status changes, and general plan provisions.
• Ensures accurate maintenance of employee details in accordance with company policies and legal requirements.
• Identifies opportunities for process improvement and collaborates on implementing solutions.
• Maintains strict confidentiality and demonstrates the highest level of integrity in handling sensitive employee information.
• Consistently models behaviors aligned with the values of the HR Shared Services team and The Heritage Group’s organizational culture.
• Regularly reviews and updates process documentation to ensure alignment with current practices.
• Assists with ongoing HR projects, cyclical processes, and cross-functional initiatives as needed.
• Stays informed on regulatory changes through regular participation in HR webinars and training sessions.

Qualifications

• Bachelor’s Degree, preferably in HR or related field with 1+ years experience OR 5+ years of equivalent experience without a degree.
• 1+ applicable experience in benefit and compensation plans, leave management, policy, and HR cyclical processes for a mid-size organization.

Requirements

• Knowledge of employee benefits and applicable laws.
• Proficient with Microsoft Office Suite and HRIS systems (preferably Workday).
• Highly detail-driven with an emphasis on accuracy, coupled with the ability to think broadly.
• Proven organizational skills with an ability to prioritize work in an environment with competing demands.
• Demonstrates self-awareness and desire to develop personal capabilities.
• Ability to hold themselves to high standards.
• Courage to take initiative in unfamiliar or ambiguous circumstances.
• Excellent verbal and written communication.
• Demonstrated creative thinking and problem solving, specifically in the area of improving process efficiency.
• Excellent customer service skills.
• Ability to maintain confidentiality and the highest degree of integrity.

Licenses and Certifications

• Professional in Human Resources (PHR) – Human Resource Certification Institute (HRCI) Upon Hire Preferred.
• Senior Professional in Human Resources (SPHR) – Human Resource Certification Institute (HRCI) Upon Hire Preferred.
• Certified Employee Benefit Specialist (CEBS) – International Foundation of Employee Benefit Plans (IFEBP) Upon Hire Preferred.
• SHRM-CP – Society of Human Resource Management (SHRM) Upon Hire Preferred.