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Role Description

This role involves providing support to individuals and families experiencing a mental health crisis through the Maine Crisis Line.

• Answer calls and text/chat messages on the crisis line remotely.
• Assess presenting problems and psychosocial stressors of callers.
• Complete risk assessments to ensure the safety and well-being of callers.
• Use effective programmatic systems to support monitoring progress toward performance measures.
• Work collaboratively with Crisis Response Services across the State.
• Receive training to become certified as a Mental Health Rehabilitation Technician.

Qualifications

• Associate Degree required.
• A year or more of crisis or mental health related experience preferred.
• Ability to earn the MHRT-CSP certification within 30 days of employment required.
• Solid oral communication skills, with the ability to communicate clearly and succinctly.
• Ability to manage complex tasks effectively.
• Previous experience working in a call center or customer service environment is a plus.
• Ability to work independently as well as in a team environment.
• Flexible schedule is required.

Requirements

• Demonstrated ability to work effectively with complex information.
• Ability to become familiar with DSM-V information.
• Must demonstrate the ability and willingness to learn documentation software and resource applications.
• Ability to use telephone, instant messaging, and chat technology.
• Must successfully pass a criminal background check, child protective service check, and sex offender check.

Benefits

• Generous paid time off accrual.
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year.
• Excellent medical benefits at very reasonable cost.
• Dental and Vision insurance options.
• Agency paid basic life insurance and STD & LTD disability insurances.
• 403(b) retirement with a generous agency match.
• Tuition Reimbursement offered once per year through an application process.
• Qualified employer under the Public Service Loan Forgiveness (PSLF) program.