š Weāre on a mission to make money work for everyone.
Weāre waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well asĀ and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , andĀ with us.Ā
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Weāre not about selling products – we want to solve problems and change lives through Monzo ā¤ļø
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UK Remote | š°Ā£40,400 – Ā£51,050 +Ā | āØ
ā The role
The Colleague Care Advocate exists to provide immediate and ongoing support to COps (Customer Operations Advisers) who have experienced difficult or emotionally triggering interactions with vulnerable customers. They are responsible for delivering empathetic guidance, tools, and resources to help COps maintain their wellbeing and resilience in a high-pressure environment.
This role is essential for fostering a culture of care and resilience within the Specialist Services team. Helping COps thrive while delivering exceptional service to customers, even in challenging circumstances.
š Youāll play a key role byā¦
Immediate Support
Guidance and Tools
Training and awareness
Proactive Outreach
Reporting and Insights
𤩠Weād love to hear from you if you haveā¦
š« Success in this role would look likeā¦
š Whatās in it for you
š°Ā£40,400 – Ā£51,050 ā share options.
ā°We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.Ā
šĀ£1,000 learning budget each year to use on books, training courses and conferences.
š”We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.Ā
ā Plus lots more! .
Youāll hear from us throughout the application process, but if youāve got any questions, please reach out to . You can also use this email address to let us know if thereās anything we can do to make the process easier for you because of disability, neurodiversity or anything else.
Weāll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you donāt miss out.
#LI-REMOTE #LI-OH
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Equal opportunities for everyone
Diversity and inclusion are a priority for us and weāre making sure we have lots of support for all of our people to grow at Monzo. At Monzo, weāre embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024
Weāre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage š