Role Description

The Senior Litigation Supervisor role is responsible for overseeing and managing various types of litigated claims, providing guidance to staff, and ensuring compliance with legal and company standards.

• Responsible for handling complex claims, investigation, evaluation, and resolution of litigated cases, often involving significant financial exposure.
• Plays a key role in developing and implementing litigation strategies, managing inside and outside counsel, and collaborating with cross-functional teams.
• Requires making decisions on experts needed, evaluating expense vs. indemnity, extending authority on cases, and effectively managing costs (legal spend).

Your work includes:

• 
  Operations/Performance Management:
  
  • Collaborates with defense counsel to identify strategy for negotiations and provides input as the face of the organization via phone or in-person mediations and settlement conferences.
  • Sets and monitors required goals and targets for the staff in support of the Enterprise, Divisional and department strategy.
  • Monitors workload and reviews claims to ensure quality processing.
  • Ensures consistent and high-quality service levels; ongoing monitoring of customer service levels and service quality improvement.
  • Oversees the investigation, processing, and conclusion of all claims including up to trial.
  • Reviews files with adjuster for authority.
  • Performs Quality Assurance Reviews (QARS).
  • Works collaboratively with other departments on projects and offers assistance with expertise.
  • Participates in Litigation and Executive Loss Committee Review Process.
  • Oversees the use of internal and external resources to effectively manage costs.
• 
  Litigation Oversight:
  
  • May negotiate fee agreements with outside counsel.
  • Monitors performance of inside and outside counsel with periodic in-person audits.
  • Periodically meets with defense counsel in person or via teleconference to discuss strategic initiatives and cost management strategies.
  • Conducts 30/60/90-day trial calendar review with staff.
  • Participates in Local and Main Office Loss Committee Review.
  • Arranges with manager to review complex and high exposure cases.
  • Prepares authority request for director level authority.
  • Reports on status of extra contractual cases to Executive Committee and/or ECG.
  • Keeps Manager apprised of trial status.
  • Responsible for effective management of defense costs and firm billing arrangements including bill pay review software.
  • Periodically appears at proceedings for staff for staffing or training reasons.
• 
  Personnel Activities:
  
  • Communicates and enforces administrative policies and operating procedures.
  • Communicates changes in policy and procedures.
  • Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.
  • Recognizes employee achievement and counsels employee on performance issues.
• 
  Company Claims Procedures:
  
  • Ensures compliance of company procedures and Department Of Insurance (DOI) regulations.
  • Responsible for ensuring DOI and customer complaints are resolved in a timely manner.
• 
  Leadership Work:
  
  • Trains, coaches, mentors employees for their individual career development.
  • Monitors staff to support warm transfers.

Qualifications

• BA/BS in business, insurance or related area, or equivalent combination of education and experience.
• 6+ years of experience in progressively responsible professional and/or supervisory position within a Casualty claims environment.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
• Comprehensive understanding of all lines of coverage, including complex liability and damages issues.
• Thorough understanding of the legal process associated with litigation of insurance claims.
• Ability to interact with and direct defense counsel.
• General knowledge of human resource processes and procedures.
• Proficient math and computer skills.
• Ability to prioritize work, organize time, and balance multiple projects.
• Ability to supervise effectively in a virtual team environment.
• Position requires effective critical thinking & decision making.
• Ability to lead, coach, mentor, evaluate, motivate, and provide training, guidance, and constructive feedback.
• Ability to travel.
• Ability to work extended hours and/or weekends.

Requirements

• AIC (Associate in Claims) certificate, CPCU (research).
• Licensing in multiple states.
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.).
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture.
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
• Travels as needed for role, including enterprise meetings, divisional/team meetings, and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Benefits

• Total compensation package, performance bonus, 401(k) with a company match, and more.