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Role Description

You’ll be the first voice a potential client hears, often during a stressful moment. As a Bilingual Legal Intake Representative, you’ll offer calm, compassionate support while gathering essential information that helps our legal team take swift, informed action. You’ll play a key part in making people feel heard and cared for.

• Monthly Compensation: 1150 USD to 1220 USD
• Answer incoming calls from potential personal injury clients during the weekend
• Provide empathetic, professional, and clear communication at all times
• Collect and document key intake details:
  • Full name, phone number, email address
  • Type and date of accident (e.g., car, slip & fall)
  • Type of injuries
  • State where the accident occurred (Florida or Georgia)
• Escalate emergency situations (e.g., hospitalization or imminent surgery) to the supervising attorney immediately
• Forward intake details via email for next-day follow-up
• Communicate via email using the supervising attorney’s account (initially)
• Maintain professionalism and compassion when handling sensitive or emotional inquiries

Qualifications

• 2-3 years of professional experience in an Intake Coordinator role
• Proven experience in legal intake, call center, or client service roles
• Fluent in both English and Spanish (verbal and written)
• Excellent phone etiquette and active listening skills
• Ability to follow a clear intake script and document responses accurately
• Familiarity with personal injury law is a plus
• Strong interpersonal skills and emotional intelligence
• Your own PC or laptop, a headset, and a reliable high-speed internet connection (minimum 10 Mbps download / 5 Mbps upload)
• A quiet, private workspace suitable for remote work

Requirements

• Customer-focused with excellent verbal and written communication
• Strong planning, organization, and time management
• High attention to detail and accuracy
• Calm, empathetic, and composed under pressure
• Sociable and able to build rapport quickly
• Reliable, trustworthy, and able to follow instructions precisely
• Tech-savvy and adaptable to remote systems

Benefits

• This position is home-based, allowing you to work from the comfort of your own home

Schedule

• Monday, Wednesday and Friday 2 PM to 11 PM
• Saturday and Sunday 8 AM to 5 PM

Languages

• English
• Spanish